ES

Emily S. 5 years ago • From Google

Rating

Bad

Heartless receptionist destroyed my emotional wellbeing

I was contacted by the reception staff regarding my failure to transfer my medical practice following an address change. During our conversation, I was visibly distressed due to the numerous personal challenges I'm currently facing, which had prevented me from addressing this administrative task. The staff member listened to my emotional state but then coldly threatened that I would be removed from their patient list if I didn't complete the transfer, which triggered a severe panic attack after she abruptly ended the call. Her approach demonstrated a complete lack of empathy or understanding for patients' personal circumstances.

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