West Quay Medical Centre

I've consistently had a positive experience at West Quay. Dr. Caley and Dr. Cahill are exceptional professionals who provide clear, helpful information.

I've never encountered such a frustrating experience with a single surgical procedure, and today's incident was the absolute breaking point. The staff member handling the emergency appointment line..

Absolutely disgraceful service, from the reception staff who have no customer service skills at all, zero empathy, are rude and totally indifferent to you, to the telephone system where even calling..

Attempting to schedule a phone consultation with a physician is an absolute joke. Every possible option on the automated menu is available except for speaking directly with a doctor. You can select..

I used the automated appointment system for the first time today, and secured a GP telephone appointment within three or so minutes. The system notes which telephone numbers you have and lets..

The service is absolutely dreadful, with impossible scheduling and calls abruptly terminated, forcing patients to try again the following day. Correspondence from medical professionals seems to..

I met with nurse Kerri Jones during my visit, and she was incredibly compassionate and supportive. West quay is fortunate to have such a wonderful professional as part of their staff.

I'm now compelled to downgrade my previous glowing assessment, and I'm utterly devastated. How can something be this fundamentally flawed?

You might perish waiting for a response before being informed that no appointments are available. Absolutely abysmal customer service.

I recently discovered my potential eligibility for a concessionary bus pass, requiring a GP letter for which I paid £30. However, I encountered significant confusion at the surgery regarding the..

I've been banned from Westquay after becoming distressed when my daughter faced a medical emergency. The delays in securing an appointment were frustrating. The head nurse was exceptional and even..

Absolutely atrocious customer experience. Scheduling a physician consultation is a futile endeavor. Multiple morning telephone attempts yield nothing but continuous busy signals, eventually leading..

I've been attempting to reach out for approximately a fortnight. Additionally, I've enlisted my workplace's general practitioner to help me secure an appointment, given my swiftly worsening mental..

Unquestionably the most abysmal medical practice I've ever experienced. The receptionist behaves with an inflated sense of self-importance, and at least two physicians demonstrate complete..

Absolutely terrible service today. I arrived to pick up a medical certificate only to discover they were closed for 'training' - with zero prior notification during my morning call. Claire, the..

I visited the hearing aid service center this past Tuesday, and the experience was absolutely outstanding. Following a brief waiting period, the audiologist thoroughly inspected, repaired, and..

West Quay Medical Centre truly stands out as the premier healthcare facility in Wales. The medical professionals, particularly Drs Lewis, Cunningham, and Wray, consistently deliver exceptional..

The receptionist addressed me in a condescending manner, then proceeded to yell at me and completely disregard my concerns simply because I wasn't a local resident. Her conduct was shamefully..

Absolutely terrible. Poses significant safety risks in my opinion and demands immediate action

Outstanding psychological support services. Meticulously coordinated, empathetic mental health practitioners delivering truly exceptional healthcare within this NHS department.