Oakfield Health Centre, Practice 2

The medical staff consistently fail to adhere to scheduled appointment times. Attempting to contact the front desk is an absolute ordeal. Wait periods routinely surpass 10 minutes, and there's been..

If visitors are required to wear masks upon entering the premises, which is reasonable, it's crucial that all reception staff also adhere to the same protocol when interacting with the public. It..

Following my heart surgery, I required a prescription refill. I'm now questioning why I ever chose this pharmacy. Their service is abysmal - they've failed to respond to the pharmacist's request for..

The front desk staff were incredibly unprofessional. I emailed about two separate issues and received a generic, dismissive response. Later, I overheard staff members casually discussing a..

Excellent customer support Staff was incredibly accommodating

The phone line remains perpetually busy, even when supposedly inactive. Despite repeated notifications, the issue persists, which is utterly baffling. During an urgent medical situation, attempting..

Recently, I became a patient at this practice after relocating, and my godmother also joined due to her unaddressed menopause concerns. They've provided her with more support than she's received..

I repeatedly attempted to reach them via telephone, but consistently encountered no response. During my first call, I was left waiting for approximately 16 minutes, and when I tried again just 10..

The medical staff and reception team at this healthcare facility are truly wonderful. Nevertheless, they urgently need to address their telephone response challenges. I suspect they're operating..

Scheduling here is incredibly slow - you'll be waiting weeks just to secure a basic consultation. The booking process seems deliberately drawn out and frustrating.

Convenient scheduling with timely visits and satisfactory healthcare treatment.

I'm battling severe mental health challenges and spent three-quarters of an hour in tears, desperately pleading with the staff member for assistance and a doctor's consultation. Her response was..

Top-notch surgical procedure with exceptionally courteous and skilled medical staff

The front desk staff demonstrate a dismissive demeanor, with audible exasperation whenever they deign to pick up the telephone. Medical professionals appear disengaged and uninterested in delivering..

This medical practice truly merits an elevation in its reputation. Previous challenges have been effectively addressed, particularly in their communication protocols and phone responsiveness. They..

The service here is abysmal. I consistently find myself enduring lengthy wait times, even when I arrive exactly on schedule for my appointment. Today, they set a new personal best by keeping me..

Called the medical practice on February 19th at 10:55 to schedule two appointments, and the receptionist's demeanor was shockingly unprofessional. In my view, she requires significant customer..

Utterly exasperating experience trying to contact the reception desk for almost two hours, which ultimately drove me to physically visit the surgery in person. Upon arrival, I was met with three..

The medical team and personnel here are incredibly caring, treating my mother with the utmost compassion and professionalism.

I've been a patient at Oakfield Health Centre for approximately 5 years. Previously, scheduling appointments was much simpler and faster, but recently wait times have increased across all doctors...