SB

Siobhen B. 10 months ago • From Google

Rating

Bad

Heartless receptionist destroys patient's hope for care

I just had an infuriating interaction with the receptionist at Boots Gloucester Road regarding a prescription issue during system downtime. When I explained my difficulty in traveling to another pharmacy due to illness, her response was dismissive and callous, suggesting that since I apparently walked there, I could go elsewhere. Her condescending tone, repeatedly emphasizing "I'm telling you," was completely unacceptable. The lack of compassion and professionalism from a healthcare support staff member was shocking. Her attitude was utterly disrespectful and showed zero understanding of a patient's challenges. This level of customer service is appalling and totally inappropriate. Kynance Practice should be ashamed and must urgently address this staff member's conduct.

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