Abbey Medical Practice
MW
Megan W. one year ago • From Google
Bad
My elderly grandmother arrived at the medical practice following a fall, sporting a bloodied, bruised nose, a gashed hand, and a severely swollen lip. Upon requesting assistance or seeking to be seen, she was abruptly directed to "go to Corby urgent care centre". When she clarified, "So you're telling me to drive to Corby?" the senior receptionist coldly retorted, "I didn't say YOU need to drive there, I said YOU need to go there". This woman is clearly unsuited to her role, displaying an appallingly unprofessional attitude. Even without medical training, I understand that basic compassion dictates offering first aid to a patient with blood streaming down their face and hands. Regardless of job title - doctor or receptionist - there's an fundamental duty of care, which this woman spectacularly failed to demonstrate. Her treatment of my grandmother was shameful, heartless, and completely unacceptable. We absolutely intend to escalate this matter and ensure such callous behavior is addressed.
Amy A.