Longfield Medical Centre
Alison W. 2 years ago • From Google
Bad
Heartless receptionist ignored my painful medical emergency
I've submitted an official grievance. The manner in which the receptionist addressed me and handled my situation following a severe fall and my plea for assistance was absolutely appalling. I'm certain that in any other establishment, like a retail store, I would have been met with empathy and support. I know Tesco's, for example, demonstrates genuine customer care during incidents. Instead, all the receptionist did was repeatedly yell that I needed to go to A&E, emphasizing there was no help available for me. The very place that should offer support after a serious accident essentially abandoned me. They simply shouted "A&E" at me, causing public humiliation while I stood in a crowded waiting area. I am thoroughly disgusted by their complete lack of compassion and professionalism!
The service was utterly deplorable, showing zero empathy for the patient's needs. The pharmacy dragged out my medication dispensing for over a week, when it should have been completed in just a few..
Longfield Medical Centre
Joy L.
Saw a substitute physician on a weekend afternoon. The experience was absolutely delightful, and I extend my sincere gratitude to Dr. Dowler.
Longfield Medical Centre
Janet W.
Can't comprehend the claim about being open all day for appointments without the early morning scramble? I've been attempting to secure a slot all week, desperately logging in at precisely 8:00 AM,..
Longfield Medical Centre
Corinna S.
Absolutely terrible experience. The front desk staff display an appalling lack of professionalism and courtesy. They completely disregard patient concerns and force everyone to use an online booking..
Longfield Medical Centre
John G.
Accessed Patchs around 8:30 AM. Seemingly processed within 4 minutes. Consultation scheduled for 10:50 was completed by 11:00. Incredibly professional team.
Longfield Medical Centre
Elcie D.
I've been a patient at Longfield for years, and their online booking system for patches is fantastic - I've even managed to get my elderly father comfortable using it. The telephone consultations..
Longfield Medical Centre
Luke C.
Completely terrible medical procedure, impossible to schedule a consultation. The front desk staff are discourteous and provide zero assistance whatsoever.
Longfield Medical Centre
alan j.
Scheduling a consultation is extremely challenging.
Longfield Medical Centre
Aamina P.
Excellent medical staff, but the front desk personnel are incredibly unpleasant. It's puzzling why they seem so irritable and hostile.
Longfield Medical Centre
Graham D.
The initial experience with this surgery in 2021 was positive. However, the introduction of the online Patchs booking system has led to a decline in service quality. It would be beneficial for the..
Longfield Medical Centre
Elizabeth (.
I battled a devastating stomach infection that plagued me for an extended period. My symptoms were debilitating - fainting spells, intense nausea, complete immobility, and an inability to consume..
Longfield Medical Centre
christine o.
Throughout a deeply concerning four-month period, the medical professionals at Longfield have provided me with exceptional care and reassurance. While scheduling appointments can sometimes be..
Longfield Medical Centre
Nicky G.
Utterly appalling service from start to finish. I shelled out money for a medical certificate for a firearm permit, and they botched the paperwork completely. I have email evidence where they openly..
Longfield Medical Centre
PMD
For older patients this practice is 100% unhelpful. Follow up care is non-existent. Never get to see same GP twice. ..if you get in at all. They use 111 option way too much. Hospital follow up..
Longfield Medical Centre
Tina T.
Used the Patchs system at 10am after missing the 7am slot again today due to health issues, ironically. However, I logged my issue and indicated preference for phone or face-to-face appointment,..
Longfield Medical Centre
Lynn C.
Today, I reached out to Longfield Medical Centre to register as a temporary patient while experiencing significant health challenges during my stay in the area. I am incredibly grateful to the staff..
Longfield Medical Centre
Jan (.
Transferred to this medical practice on April 24. I cannot emphasize enough how poorly patients are treated here. I struggle with significant visual, auditory, and movement impairments. The online..
Longfield Medical Centre
mervyn h.
Went with my spouse to get her coronavirus vaccination at a new location. She praised the staff's professionalism, but the parking situation was frustrating. I received a ticket because the time..
Longfield Medical Centre
Andrew P.
Patchs is an absolute disaster. Their communication system is completely dysfunctional, with wait times stretching to an unbelievable 140 minutes just to reach a receptionist (heaven help anyone..
Longfield Medical Centre
A L.
If I could, I would give this surgery zero stars. This is arguably the most abysmal medical practice in the entire country! It appears these profit-driven individuals are solely focused on..
Longfield Medical Centre
Ben E.