RA

Rumie A. 3 years ago • From Google

Rating

Bad

Heartless receptionist ignored my sick child

S., the elderly receptionist, demonstrated an appalling lack of compassion. Even after I elaborated on my young child's medical situation, she adamantly denied me an appointment. She went further by abruptly cutting off our call, callously declaring, "Do as you please, we have no availability for you." As a result, my son's asthma worsened significantly, and he is now extremely unwell. I'm left wondering if her dismissive attitude stems from some inexplicable issue with our family name or background.

The High Street Practice

8 days ago

Thank you for your feedback. We are very sorry to hear about your experience and the distress this situation caused you and your family, particularly concerning your son’s health. We take concerns regarding communication, compassion, and patient experience extremely seriously. We would also like to reassure you that our practice is committed to treating all patients fairly, respectfully, and without discrimination. As this review relates to events from several years ago, staffing and processes within the practice have changed since that time. However, we appreciate you bringing your concerns to our attention and are sorry that you felt unsupported when seeking care for your child.

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