JA

Julian A. 4 years ago • From Google

Rating

Bad

Heartless receptionist ruins healthcare experience

Absolutely horrific medical practice! Steer clear at all costs! When I arrived with severe tonsillitis, barely able to speak and having barely eaten for a week, I was hoping for some compassion. Being new to the UK and not yet registered with NHS, I simply needed medical guidance. Instead, the receptionist was incredibly hostile. She aggressively shouted that without registration, they would provide zero assistance, completely disregarding my obvious suffering. When I desperately asked for alternative options, she coldheartedly directed me to the hospital without even providing basic directions, sarcastically suggesting I use GoogleMaps to find my way. I sincerely hope she experiences similar treatment someday and understands the pain of being vulnerable and dismissed. As a postscript, my condition was so serious that upon reaching the hospital, I was immediately admitted and required a minimum two-night stay.

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