PS

Priyanka S. one year ago • From Google

Rating

Bad

Heartless response to my bereavement request

I am utterly appalled by this practice's abysmal service. When I contacted them seeking a bereavement certificate required by my employer, the receptionist informed me the doctor must approve it. An hour later, a discourteous woman called back stating the doctor rejected my request because I had obtained a comparable certificate two years prior. Without showing any empathy or seeking additional context, she attempted to portray me as unreasonable, claiming the doctor instructed me to cease calling and wasting their time. Is this truly how a medical practice responds to someone grieving a recent family loss? The service is absolutely disgraceful. Both the doctors and reception staff demonstrate complete incompetence and a shocking lack of compassion.

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