Littleton Surgery
Evelyn I. 11 months ago • From Google
Bad
Heartless service during my most vulnerable time
I'm not one to typically post public reviews, but as someone who relies on and trusts online feedback, I feel compelled to share my experience with Littleton Surgery. After recently relocating to Esher, I was seeking a new local GP. I selected Littleton based on glowing reviews highlighting their friendly staff, convenient booking process, and welcoming atmosphere. Regrettably, my experience has been utterly disheartening. My initial contact with Littleton began after discovering my pregnancy. Being a first-time expectant mother, new to the area, and in the process of transferring medical records, I sought guidance from the practice. The initial phone interaction was shockingly impersonal. Upon explaining my pregnant status and seeking direction, the receptionist was abrupt and unhelpful. She offered no congratulations or support, simply stating they couldn't assist due to incomplete records. Consequently, I consulted my previous GP, who suggested self-referral to a hospital. I independently researched and arranged this, simultaneously submitting a pregnancy notification through Littleton's online portal. Two days later, reception curtly instructed me to self-refer to Kingston Hospital. Within ten days, I was emergency hospitalized experiencing a miscarriage. Attempting to connect with a doctor afterward proved frustratingly difficult. Despite requesting medical consultation, I waited over 24 hours for a response. A promised callback within a specific timeframe never materialized. Visiting the practice in person, I shared my traumatic experience. The reception staff displayed remarkable emotional detachment—neither acknowledging my loss, apologizing for missed communication, nor offering supportive follow-up. They merely mentioned potential GP appointments could take weeks. Unsurprisingly, I will not continue as their patient and caution others considering this practice. Prospective patients should approach with significant skepticism.
Melanie was absolutely wonderful and delivered top-notch customer care!
Littleton Surgery
kevin l.
Consistently reliable and satisfactory.
Littleton Surgery
James W.
The employees here are incredibly supportive and went above and beyond to assist me.
Littleton Surgery
Luke W.
From the moment I arrived, I was impressed by the exceptional level of attention and support. The front desk staff were incredibly welcoming and went above and beyond to assist me.
Littleton Surgery
Helen H.
Over my 23-year history with this medical practice, I've encountered varying levels of satisfaction. However, lately, they appear to be genuinely committed to enhancing their patient care and..
Littleton Surgery
Sylvia K.
Quick and attentive staff providing excellent customer support
Littleton Surgery
Ghdelta V.
Welcoming and personable employees
Littleton Surgery
wai L.
I scheduled an ear wax irrigation appointment, but upon arrival, I was informed that only one ear could be treated at a time - something that was not communicated during the initial booking, which..
Littleton Surgery
peter b.
Appreciate Melanie's incredible assistance and upbeat demeanor while helping me quickly receive my medication last week. Her professionalism and friendly approach as a medical receptionist are truly..
Littleton Surgery
Tina C.
Extremely supportive and accommodating front desk staff
Littleton Surgery
Basma A.
A* The entire staff demonstrates exceptional teamwork and professionalism. I'd like to extend particular appreciation to Melanie, who provided invaluable assistance throughout my experience.
Littleton Surgery
Revd A.
The front desk staff was incredibly supportive and quickly scheduled my consultation. Dr Gavins was attentive to my issues, showing genuine understanding and addressing them with professionalism and..
Littleton Surgery
Larry L.
The front desk personnel were incredibly courteous, accommodating, and welcoming. Viola, who conducted my evaluation, demonstrated extensive expertise and was meticulously thorough in her..
Littleton Surgery
Simon A.
Incredibly supportive medical team and a trusted family physician we've relied on for years
Littleton Surgery
Angel D.
Viola did an excellent job guiding me through everything and providing helpful suggestions. The reception staff were incredibly warm and pleasant :)
Littleton Surgery
vanessa t.
During my two separate trips, the front desk staff demonstrated exceptional service. They were incredibly attentive and made certain I received precisely the assistance I was looking for. I truly..
Littleton Surgery
Fiona A.
Went the extra mile to secure the necessary details. Much appreciated.
Littleton Surgery
Douglas D.
The staff at the front desk consistently demonstrate exceptional courtesy and are always eager to assist, often greeting me by name before I even introduce myself. The reception area maintains a..
Littleton Surgery
skole s.
Melanie at the front desk provides outstanding customer service. Her professionalism and attentiveness are truly top-notch. Much appreciation.
Littleton Surgery
Aakruti S.
I recently joined Littleton GP and have been thoroughly impressed with their service. The staff has been remarkably accommodating and professional throughout my interactions. Dr. Viola, in..
Littleton Surgery
99 W.