Kingsway and Bramingham Medical Centre (Luton)

Terrible Experience I've been a customer here for years, but today was the last straw. The staff was completely unhelpful and seemed like they couldn't care less about my problem. I waited over an..

Absolute nonsense nearly cost me my career when I couldn't secure a timely slot to extend my professional driving permit, and now it seems my work might be jeopardized again because I didn't pass a..

Horrendous Encounter - Wish I Could Rate Lower! My visit to the clinic today revealed a shocking lack of care from the front desk staff. The receptionist's indifference was striking, completely..

Steer clear of this medical practice - I'd rate them zero if possible. For three consecutive weeks, I've been dialing at 8am twice weekly, attempting to secure a doctor's appointment, only to be..

Absolutely the right decision. We transferred to this medical practice nearly half a decade ago based on recommendations, and those reviews were spot on. Whenever we contact them, even at the last..

I attended an appointment with nurse Jennifer Craig, who demonstrated exceptional professionalism, warmth, and compassion. Beyond fulfilling her primary responsibilities, she went above and beyond..

Endured more than 60 minutes in the waiting area with my newborn, who was just two weeks old, because the staff neglected to properly register us. Once they realized their error, we were forced to..

APPALLING SERVICE, PERPETUALLY NO APPOINTMENTS AND RECEPTION STAFF WITH A "NOT MY PROBLEM" MENTALITY. Since merging with Kingsway, there are consistently zero available appointments at the..

I attended my yearly diabetes appointment on October 4th, and they collected my blood samples as per routine. When I called on the 25th to inquire about the results, I was informed that I required..

I was met with exceptional compassion from Jenny at the front desk, who genuinely listened and showed deep understanding of my circumstances. Subsequently, Nurse Jenny and Dr Suleiman provided me..

I've been with this medical center for some time now, and they've consistently met my expectations. Their administrative procedures are straightforward and easy to navigate for standard healthcare..

Updated 24/4/23: Once more, this medical practice fails my daughter's health needs. She's been experiencing fainting spells and feeling extremely unwell for an extended period. With an autoimmune..

Ever since the merger, communicating with this medical practice has become an absolute nightmare. Every phone call leads to the same frustrating experience: stuck at number 4 in the queue for what..

Undoubtedly the most terrible medical practice I've ever been enrolled with. Phone lines are completely unresponsive. Excessively lengthy waiting times. Prescription management is a complete..

They've consistently demonstrated exceptional customer service and maintained a courteous demeanor throughout our interactions.

New to this practice and already experiencing frustration. Struggling to obtain my recurring medication for over a week now with zero assistance. 😪 They completely disregard scheduled..

The front desk employees consistently demonstrate exceptional courtesy and warmth, with Rebecca, Jenny, and Pat standing out for their particularly attentive and kind approach.

Extremely courteous and highly competent.

I initiated contact and entered the waiting list for an appointment. After spending 2 grueling hours in line, I started at position 5, then incredibly waited at the front of the queue for half an..

Throughout my entire experience, I've never encountered such poorly intentioned medical professionals. They diagnosed me with ovarian cysts, fibrosis, and the associated monthly pain. All the..