JN

Jade N. one year ago • From Google

Rating

Poor

Heartless surgery fails vulnerable disabled patient

I'm utterly frustrated with the abysmal treatment from this medical practice. When I reached out about my severely disabled, non-verbal daughter who was experiencing intense discomfort, I was intimately aware of her symptoms and strongly believed she was suffering from a UTI or another serious medical condition. Rather than showing any empathy or willingness to help, I was dismissively told no appointments were available and was callously advised to visit a pharmacy. This response is absolutely unacceptable. A pharmacy is completely incapable of properly evaluating a non-verbal disabled patient, and it's outrageous that I should have to battle just to secure essential medical care for my daughter. This surgery should demonstrate far greater sensitivity and accommodation for disabled patients and their unique requirements. The profound lack of understanding and support was deeply disturbing. From a healthcare provider, I demand and expect significantly more compassionate and professional treatment.

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