AL

Anna L. one year ago • From Google

Rating

Bad

Heartwood medical center fails vulnerable patients completely

I would strongly caution anyone against associating with this medical practice. My twin daughters and I are responsible for caring for my mother, who suffers from COPD, and recently she experienced a serious chest infection causing cardiac complications, resulting in atrial fibrillation. When I initially sought assistance from Heartwood Medical Center and requested a GP's help, the response was dismissive - they claimed they couldn't spare time to assess my mother and were unconcerned about her unstable blood pressure and pulse rate. Consequently, my mother was rushed to hospital by ambulance on Thursday, briefly returned home Friday, but was readmitted Saturday and remained at Royal Derby Hospital until Monday. During her stay, the cardiology team increased her Verapamil medication from 160mg to 240mg in an attempt to manage her heart rate. This situation perfectly illustrates why the NHS is so overwhelmed - doctors seem unwilling to make even minimal efforts to provide proper patient care, which inevitably leads to overcrowded emergency departments.

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