DI

Dc I. 2 years ago • From Google

Rating

Bad

Heartwood practice nearly killed me with negligence

I'm astounded that untrained front desk staff are empowered to screen patients and deny appointments, dismissing concerns with "you look fine, try the walk-in clinic". After consulting 111's medical professional, I was immediately directed to A&E, discovering I was critically close to cardiac arrest - while Heartwood's receptionist had previously refused me an appointment, claiming my symptoms weren't serious. This practice is dangerously close to legal action for neglecting their fundamental care responsibilities and misusing NHS funding. Their "we're overwhelmed" excuse is laughable - during one visit, I waited an extra hour and observed only five patients quickly processed, with multiple receptionists visibly idle. One staff member was literally filing her nails out of sheer boredom, highlighting their complete lack of professional commitment to patient care.

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