CC

C C. 5 years ago • From Google

Rating

Bad

Heathfields gp surgery fails at basic patient care

I awarded a single star since zero stars isn't an option. Heathfields is a disgrace to medical practices everywhere. The doctors appear incredibly sluggish and unmotivated. They consistently use COVID-19 as a convenient excuse for their subpar performance and negligence. Securing an appointment is practically impossible, and getting to see a physician feels like an excruciating ordeal. The reception staff are equally incompetent, seemingly hired through nepotistic recommendations. The environment feels more like an insular clique that protects each other's poor conduct rather than prioritizing patient welfare. Their professional standards are abysmal, with Sue frequently raising her voice without genuinely listening. Staff members appear more interested in gossiping about patients than providing care, transforming the surgery into something resembling a toxic teenage social environment. It's heartbreaking witnessing such unprofessionalism in our current era. The staff are utterly unpleasant with correspondingly terrible attitudes. Thankfully, some male doctors maintain a semblance of professionalism. The place is populated by passive-aggressive individuals. They arbitrarily disconnect calls, preventing patients from completing sentences and rudely placing them on hold. The administrative team's untrained, bullying behavior is utterly reprehensible. I'm astonished this occurs in London.

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