YP

Yasmin P. one year ago • From Google

Rating

Excellent

Heena helped me through my health worry

This morning, I reached out to Greenwich peninsula regarding a health concern, but found myself unable to wait through the queue of 20 people due to impending lessons. I decided to call back later and was fortunate to speak with Heena. I explained my worries about my medical condition, and she was incredibly compassionate. Not only did Heena attentively listen to my situation, but she also went above and beyond to schedule a doctor's appointment for me later that day. While I deeply believe in and respect the NHS and its dedicated staff, I've encountered instances where empathy seems lacking. Heena, however, was a shining exception! Her kindness and understanding were remarkable, and the NHS should feel incredibly fortunate to have such an exceptional team member. Her professionalism and warmth truly made a difference in my experience. Thank you, Heena!

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