Pinfold Medical Practice

Absolute zero rating would be my preference if possible. I've spent the entire week attempting to secure an appointment, constantly encountering busy lines or complete booking unavailability. After..

The mismanagement of this GP surgery is absolutely absurd, and based on recent reviews, it seems most patients share this sentiment. After moving to Loughborough as a student with multiple health..

This medical practice is incredibly frustrating with its appointment booking process. They completely refuse to offer any booking slots through the NHS app, forcing patients to call in manually. The..

Scheduling here is a complete nightmare. Every morning, I'm stuck on hold for well over 40 minutes immediately after they open, only to be informed that all appointment slots are gone. When I..

Always experienced excellent customer care and responsive employees... mobile devices can be frustrating, but that's simply par for the course...

Extremely poor customer service and subpar product standards

The front desk staff seem to think they're some kind of elite gatekeepers, acting all high and mighty despite having zero actual authority.

With nine physicians on staff, you'd expect a bustling waiting area, but instead it's eerily empty. It appears the pandemic conveniently provided a perfect opportunity for this medical practice to..

No further explanation needed, as the critical remarks already highlight the systemic shortcomings in diagnostic procedures and triage ineffectiveness. As a local resident, I too am ensnared by this..

Abysmal client support and personnel lacking proper expertise. Regrettably, we're stuck with no alternative options....

Spent quarter of an hour on hold, only to be informed no slots are open. This recurring issue highlights a dysfunctional scheduling system where the default response is simply "try again tomorrow" -..

Pinfold medical center can be acceptable when scheduling an appointment, but certain physicians like Dr. Green significantly undermine the practice's quality. Her attitude towards patients is..

I cannot endorse undergoing this particular surgical procedure.

I've been a loyal patient at this practice since my teenage years, now well into my 30s. Throughout this time, I've consistently adhered to their policies, providing advance notice for missed..

I received an immediate response when I called, and the front desk staff was incredibly accommodating. As a first-time patient, I managed to schedule my appointment and resolve all my inquiries in..

Total chaos... if you lack computer access for scheduling, you're out of luck. I tried to book an appointment for my son in person, but the reception staff couldn't assist - we're forced to call..

I arrived for my scheduled blood test but still had to wait an additional 20 minutes, and the receptionist Yasmeen is incredibly unprofessional and consistently displays this behavior. A patient..

Blood draw on 4/7/2023. This was hands down the most comfortable blood test I've experienced. While blood tests are typically not too painful, this phlebotomist was exceptional - I truly didn't feel..

The front desk personnel display a distinctly unwelcoming and discourteous demeanor, seemingly ill-suited for customer service roles. In stark contrast, the physician I consulted was exceptionally..

Absolutely outstanding service throughout the years. Our family has relied on Pinfold for nearly two and a half decades, and we have nothing but praise for their consistent excellence.