Ponteland Medical Group

I would rate this lower than one star if possible. This has been an extremely disappointing experience. The administrative staff demonstrated a lack of professionalism, with interactions that felt..

I arrived late to my appointment due to inadequate communication from the practice staff. The receptionist mentioned the possibility of attending a Saturday clinic at an alternative location due to..

Poor experience at this practice, though the telephone and reception staff were not the issue. The concern relates to the service received from certain clinical staff members. Following an..

I have been attending this practice for over fifteen years and have found it to be reliable and convenient. I have used the online consultation service on several occasions to seek guidance or book..

I originally left a one-star review for this medical practice six years ago, and I felt compelled to revisit it as the service quality has remained unchanged throughout this period. To be clear, my..

I am a patient at this practice, but I am not satisfied with my experience. I feel that the care provided has been inadequate and unhelpful. I have multiple health conditions, but I have largely..

I submitted a registration form to join this GP practice. The first time, the form went missing and after several weeks I was informed it had been lost. I completed the form again, but subsequently..

The appointment availability at this practice is extremely disappointing. After being notified by the hospital about a serious cardiac condition, I attempted to book a consultation only to be..

The administrative processes at this practice have been persistently inadequate. Calls frequently go unanswered for extended periods before disconnecting. This ongoing issue has persisted for a..

My elderly mother has been receiving very kind and caring support from a member of the reception team over the past few years. Today's online consultation was submitted in the late afternoon and..

Repeatedly experiencing long wait times on the phone exceeding thirty minutes only to be disconnected, issues with prescription accuracy, and an overall standard of service that falls short of..

The service has been deeply disappointing. Communication channels have been unavailable for an extended period. Staff members frequently redirect inquiries without resolution and are difficult to..

Having been a patient for over five decades, I find it disheartening to witness what was once a highly regarded practice deteriorate to its present condition. Telephone lines frequently go..

I am not a patient myself, but my elderly mother is registered with this practice. Based on how they responded when she experienced health difficulties, I have serious concerns about the level of..

I have been fortunate and have rarely needed medical attention. However, I recently developed a concern that required professional assessment. I submitted an online consultation form and received a..

Excellent care was provided for my family member. The service far exceeded what I anticipated. The practice demonstrates genuine concern for the wellbeing of those they treat.

I recently attended an appointment with a member of the nursing team and a colleague (I recognise I was a challenging patient to work with). Both staff members were exceptionally courteous and..

I was running behind schedule for my appointment, which had taken several weeks to arrange. I made multiple calls during my journey to notify the practice of my delay. When I arrived, there was a..

Disappointing experience overall. When you manage to secure an appointment and receive care, the experience is positive. The clinical staff are approachable and professional. The challenge lies in..

Extremely difficult to get in touch, and when attempting to do so, there was no reply received. The level of service experienced was exceptionally poor.