OH

Olly H. 5 years ago • From Google

Rating

Bad

Helpful at first, now disappointing care

We signed up with Selden back in 2016 and initially were impressed by their service. They consistently offered same-day appointments for our children and diligently sent free reminders for health screenings and age-appropriate tests. The reception team appeared courteous and respectfully discreet. While the waiting area feels somewhat gloomy, their punctuality is commendable, with minimal wait times. Unfortunately, Selden's quality has significantly deteriorated since our initial experience. Their service range seems drastically reduced, and the doctors appear disinterested and eager to rush patients through consultations, with locum doctors being the rare exception. We've experienced two serious misdiagnoses - one requiring immediate surgical intervention and another resulting in an irreversible medical condition due to delayed recognition. The reception staff now present a mixed experience - some remain pleasant, while others display rudeness and a clear lack of helpfulness. It's profoundly distressing to lose confidence in your primary healthcare provider.

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