KS

Kaj S. 3 years ago • From Google

Rating

Bad

Helpful Doctor, Unhelpful Front Desk

When I first scheduled my appointment online for a non-urgent matter, I was pleasantly surprised by the doctor's approach. They were incredibly attentive, listened carefully, and provided helpful guidance for my health concern. HOWEVER - the reception staff were completely unprofessional and unhelpful. During my morning call about a potential leptospirosis case, the receptionist demonstrated total indifference. She repeatedly interrupted me, seemed clueless about the disease, and quickly redirected me to the pharmacist, claiming it was "too early" to consult a doctor. When I spoke with the in-house pharmacist, he was equally uninformed, only offering cough medication and painkillers while admitting he didn't understand leptospirosis and suggesting I needed to see a doctor. It's incomprehensible how these reception staff act as gatekeepers, preventing patients from accessing proper medical care.

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