MB

Marcia B. 3 years ago • From Google

Rating

Poor

Helpful doctors but frustrating appointment system

The medical professionals at this facility are commendable, but my rating reflects the deeply flawed appointment scheduling process. I was number 19 in the queue, enduring a lengthy wait only to discover no appointments were accessible. It would significantly improve the patient experience if a preemptive message could inform callers about appointment unavailability, thereby preventing wasted time, mounting frustration, and subsequent letdown after such a prolonged hold. However, the system should still permit those who wish to speak directly with reception to remain in the queue. As a result, I'm now uncertain whether to seek emergency care or attempt booking again the following day.

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