SS

Santessa S. 3 years ago • From Google

Rating

Average

Helpful doctors but patchs system is broken

I'm somewhat undecided about my overall rating. During my infrequent visits to the GP, the staff have consistently been incredibly supportive. Dr Dobson and Dr Lisa Williams deserve particular praise. The online prescription ordering system is also commendable. However, PATCHS has become my primary source of frustration. Previously, e consult - despite being somewhat repetitive - allowed me to submit concerns and receive a response within 24 hours. The new PATCHS system, which was supposedly an improvement, is actually incredibly problematic. It perpetually appears to be offline. You'll be told no spaces are available until 12:00, then when you return at that time, it shifts to no spaces until 18:00, and when you check again, it pushes availability to 00:00. This isn't an isolated incident, but a recurring issue that is monumentally exasperating. I'm left wondering if appointment slots genuinely exist, whether the system has completely failed, or if there's insufficient staffing to manage it effectively. The entire situation is utterly bewildering.

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