SJ

Shannurrn J. 2 years ago • From Google

Rating

Average

Helpful Doctors, But Unexpected Address Change

I've always found scheduling appointments to be seamless, and the staff consistently goes above and beyond. Although I encountered difficulty booking via phone recently, I successfully used the NHS online guidance to secure a phone consultation and an in-person doctor's appointment the following day. After having my baby, I've been particularly impressed with midwife Amy, who is truly exceptional and supportive. My baby has been experiencing some reflux challenges, and Dr. Clayton has been incredibly attentive, regularly checking in and ensuring we come in to monitor the baby's condition. While you do need to be quick when calling in the morning, I've found all the doctors to be incredibly helpful and responsive! EDIT***** I'm absolutely furious! Despite explicitly requesting that the health visitor not update my address, as I was registered at my mother's location, I've now been instructed to re-register at a different surgery after being continuously registered at the same place for 29 years since birth. I'm devastated and feel completely betrayed. I've always spoken highly of this surgery, and now I feel entirely abandoned. I've clearly communicated my reservations about moving, yet no consideration has been given to allow me to remain. I recognize there's significant pressure on healthcare services, but the fact that I've been a lifelong patient apparently means nothing. I'm completely heartbroken.

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