Hetton Group Centre/Practice

The practice has been excellent, and my spouse and I have consistently received outstanding care whenever we have needed to contact the surgery. The support and assistance from the nursing and..

It has been difficult to reach the practice by telephone.

This is quite a mixed experience as the clinical staff I have seen have been absolutely wonderful however the reception team are often less than helpful whenever I contact the practice I get..

Consistently professional, courteous, empathetic, helpful and considerate... All staff members, from those at the front desk through to clinical practitioners, are exceptionally impressive...

The practice itself is well-run, however accessing clinical appointments presents significant challenges. On each occasion I've called, I've been informed that no appointments are available. I..

I was experiencing significant shoulder pain and submitted an online consultation, only to be informed that I would need to attend an in-person appointment. When I contacted the surgery to discuss..

I would not recommend this practice. The staff members were dismissive and did not appear to engage properly with patient concerns. The overall standard of care fell short of expectations.

I have had nothing but positive experiences with this surgery. The receptionists are consistently helpful and friendly, providing guidance when needed and arranging appointments promptly. I've used..

Have just moved to the area and this is our new GP. So far I've been really impressed with the care, efficiency and speed at the practice. Special thanks to the clinical team and reception staff...

Highly disappointing and unsatisfactory experience that fell well below the standards expected of a medical practice.

The reception staff seemed unwelcoming and unhelpful. When I contacted the practice regarding a medication request, it was not processed as expected. Following a discussion with management, I was..

Relocated to the area approximately a year ago and switched to a new practice. I have found them to be excellent. The staff are both professional and approachable.

Really grateful for the care provided by the clinician I saw. They listened to what I had to say and talked me through the treatment and options with empathy. Thank you.

It was a pleasant experience visiting this practice. The atmosphere helped me feel comfortable and relaxed. The team demonstrated both friendliness and professionalism throughout my visit.

The reception staff came across as unwelcoming and unhappy. Only a handful of the clinical staff seemed competent, and obtaining an appointment typically involved a lengthy waiting period.

I'm very concerned about what's happening here. I've been managing a mental health condition and ran out of my prescribed medication approximately a week ago. When I contacted the practice, I was..

Working in a large office, I hear colleagues share their experiences with their own medical centres, which makes me even more grateful for ours. I do have some ongoing health matters and have..

The service provided was very good and helpful, and the clinician I saw was very polite as well.

I felt the clinical team did not demonstrate adequate care. I requested to see a particular clinician on multiple occasions but was not accommodated. I was discharged from a specialist community..

Friendly front desk staff. Minimal waiting time.