AG

Angela G. 5 years ago • From Google

Rating

Average

Helpful doctors with mixed communication skills

Yesterday, my daughter visited Ossett surgery for an appointment. After initially reaching out via phone and consulting with a physician, we successfully scheduled a consultation with a familiar doctor. The scheduling process was impressively smooth! As always, the reception staff member was delightful and cheerful. The initial doctor was exceptionally personable - he provided a diagnosis for my daughter and then went above and beyond by consulting a colleague for an additional perspective. While I'm grateful to his colleague for dedicating his time and sharing his professional insights, I found the manner of delivering the second opinion somewhat lacking. I was immensely relieved that my daughter's condition wasn't cause for serious concern, but I took issue with what seemed like unnecessary and unsubstantiated implications. I believe careful communication is crucial in healthcare, and professionals should be extremely thoughtful about their choice of words. Had I departed after the first consultation, I would undoubtedly have awarded a perfect rating.

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