JA

Jon A. 10 months ago • From Google

Rating

Excellent

Helpful julia saved my long-standing headache

Hi, I'm submitting this review on behalf of my partner who doesn't have a Google account. I've been a patient at this medical practice for two decades, since Dr Bocus was working here. Recently, the quality of service has deteriorated dramatically. I've experienced ongoing issues with medication management and persistent difficulties in obtaining doctor call-backs, with requests frequently not being processed by the reception staff. Sometimes these callback delays have stretched to two weeks. The situation has become so frustrating that I now feel anxious about contacting the surgery. Patients are forced to repeatedly call and follow up on their own issues, which should never be the case. Seeking medical assistance should not be a stressful experience, yet for many patients here, it has become exactly that. However, today was different. I spoke with an exceptional staff member named Julia, who was incredibly helpful. She successfully resolved multiple outstanding issues that the surgery had left unaddressed since May. Julia demonstrated exactly how patient care should be handled. Julia, thank you for providing such outstanding service. Thank you Julia, Jacqueline

Other reviews for Greenwich Peninsula Practice