Church Lane Surgery (Braintree)
JH
Jessica H. 3 years ago • From Google
Great
Update: 18.10.23 I must say the service has significantly improved 👏🏻 They're always willing to help within reasonable limits. You can quickly secure an appointment callback after using their system. While some doctors are excellent, others don't quite meet the same standard in my view. The reception staff are remarkably better, and I want to highlight Lisa, who is absolutely wonderful. She genuinely listens and shows real consideration. Once, when I was the last patient and they were closing, I felt anxious about being seen, but she was incredibly reassuring and understanding. GP surgeries desperately need more professionals like her! Previous 8 months ago 1*: During my initial registration attempt, my call was answered promptly, and the receptionist was friendly and helpful. I hoped this positive experience would continue if we managed to register here. Although it's a bit of a journey for us and not our closest GP, all other practices aren't accepting new patients. We can't register at Mount Chambers, Blandford, or Blyth Meadows... we might even need to look for services back in London! Sadly, after that first interaction, everything deteriorated rapidly. The receptionists became rude and confrontational. The situation became so unbearable that I had to escalate my concerns to the manager. Their service was inconsistent, unprofessional, and entirely unwelcoming. They were dismissive and difficult. I even had to challenge one receptionist about their own form's clear guidelines when they refused to let my partner join, citing a tenancy agreement issue. Their own documentation explicitly states that a tenancy agreement is acceptable within a specific timeframe, which we met. Their excuse about potential document forgery was ridiculous - any ID could theoretically be fake. Moreover, it's entirely possible to register with a GP without providing ID, which I thoroughly researched and confirmed.
Julie H.