JT

Jane T. 5 years ago • From Google

Rating

Average

Helpful nurse but phone callback felt rushed and dismissive

The specialist nurse at the clinic was wonderful – cheerful, courteous, and genuinely pleasant to interact with. However, when I subsequently contacted my GP practice, I received a callback from a staff member who did not introduce herself. She came across as quite curt and seemed unwilling to hear my full concerns. When I requested an appointment with a doctor, she indicated this wasn't necessary. Throughout our conversation, she frequently interrupted me, which caused me considerable anxiety and made it difficult for me to remember the points I had wanted to discuss.

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