Wellspring Medical Practice

The automated phone system repeatedly delivers the same message throughout the waiting period, making it difficult to reach the practice. The recorded greeting appears to cycle multiple times during..

The reception staff were unhelpful and lacked courtesy. They provided inaccurate information and then shifted responsibility rather than taking accountability. I have decided to seek care elsewhere...

Called to arrange an appointment for my child, making clear that I should be contacted with the details rather than the other parent due to our family circumstances. Despite this instruction, the..

My visits to the surgery have consistently been marked by professionalism and courtesy from the staff.

My partner and their family member have been registered at this practice for three years, but they have decided to switch to a different surgery. Whenever they have attempted to book an appointment,..

Visited the pharmacy, though the prescription came from my GP practice. Both the pharmacy and GP surgery were excellent and provided helpful support.

Excellent practice with a wonderful team. The staff members I've encountered have been outstanding and provided excellent support and assistance throughout my visits. I have no complaints whatsoever..

I attended my appointment at the practice.

I have been a patient at this practice for many years and have rarely needed to visit. However, on recent occasions when I have required an appointment, I have experienced lengthy waiting times and..

I am extremely grateful for the outstanding support and guidance I have received from everyone at the practice recently. The entire team, including reception staff, clinical nurses, and clinicians,..

One clinician at this surgery is fantastic, and I've primarily had dealings with them and another female clinician since joining the practice. My child had a persistent cough and cold lasting..

Update: Avoid calling shortly before the extended midday break period. The incoming call queue tends to be discontinued so staff can take their lunch, resulting in wasted effort on your part. The..

Always able to secure an appointment and receive excellent guidance. Much appreciated!!!

This practice has consistently provided outstanding care for my family. When I recently experienced a finger infection, I submitted an online consultation and received a prompt response in just over..

I'm grateful to the entire team for their consistent helpfulness and the valuable assistance, guidance, and support they provided throughout my experience.

The staff here are wonderfully approachable and friendly. Since registering with this practice recently, I have been genuinely impressed by the excellent standard of customer service provided. I..

The practice took an extended break during midday hours, which seems inconsistent with concerns about the NHS being stretched thin.

I have consistently been able to secure an appointment by calling early in the day. One member of the reception team is exceptionally helpful and professional. Whenever they assist with my..

I've decided to switch to a different practice. After a couple of months here, I've found the experience disappointing. The reception team's manner has been off-putting, with visible signs of..

Difficult to reach anyone by telephone despite the practice being open.