Helme Chase Surgery - The James Cochrane Practice

This practice was disappointing as it took several months to address a medication adjustment request, which ultimately proved unsuccessful. Following this, I was directed to register elsewhere, and..

Excellent clinical staff who provided wonderful support, guidance and care. However, the recently introduced appointments system is deeply disappointing. The decision to implement such an..

Can't fault it. Called at 10am and was seen by a clinician at 12.15pm.

I attended the practice on a recent morning for a procedure and vaccination. The clinical staff member who assisted me was attentive and supportive throughout, providing clear instructions about..

There's little point in visiting, as you're likely to be directed to contact the NHS helpline instead.

Contacted the practice Monday morning via email requesting assistance. Received a response the same day with an appointment scheduled for the following week. The appointment went very well with a..

I have needed to get in touch with and attend the surgery on a couple of occasions during 2024 and I must say I have been extremely impressed. Throughout the entire process, from my first phone call..

The clinicians at this practice are excellent, however the prescription ordering system is extremely confusing and difficult to navigate. Eventually I gave up attempting to use it and sourced my..

I attempted to contact the practice multiple times to seek clarification regarding my health matter. Each time I called, I received an automated message stating that the line was not currently..

I recently spoke with a member of the reception team who made me feel genuinely valued and heard. The conversation left me feeling very satisfied with how matters were handled. They really went the..

There's not much point attending this practice as the staff don't seem to care. You often get dismissed by the clinicians, particularly when your children are unwell, and the reception team can be..

The practice runs from two separate locations that are quite far apart. If you prefer attending the town centre site, be aware that you may frequently be given appointments at the other location on..

A highly supportive and well-organised practice with an integrated pharmacy service. The clinical and administrative team demonstrated genuine compassion and understanding, while providing a..

The receptionist was unhelpful and ended the call very quickly, which felt dismissive of my needs.

The receptionist's manner was quite abrupt, interrupting before I could complete what I was saying and responding with explanations that didn't feel helpful. I wasn't given the opportunity to..

Why does it take more than 48 hours for a GP to authorise a prescription that has been forwarded from a specialist eye hospital? The specialist centre are the experts and it should be routinely..

I would rate this much lower if I could. My father was instructed to collect his prescription on a specific day, but upon arrival the surgery did not have it in stock and had to place an order. This..

The practice maintains an excellent level of care for my grandfather.

I attended an appointment that had been arranged for a minor surgical procedure. I had taken several days off work in preparation for recovery following the procedure. Upon arrival at the..

Attended an appointment and was instructed to wait in the upstairs area. After waiting for an extended period, I went back downstairs to inquire about the delay and was informed that the clinician..