Village Health Group East Leake

The reception staff were unwelcoming, difficult to deal with, and unhelpful.

The service provided here falls significantly short of expectations for a growing community with limited medical availability. Hearing about operational challenges is deeply frustrating for those..

I accessed the new online triage system this evening and found it very easy to use. Once I submitted my request, I received a call back within a few minutes from a helpful member of the reception..

This has been the most unhelpful and challenging GP practice I have experienced. While the team members are courteous, they appeared unwilling to assist with straightforward administrative requests,..

I'm reluctant to leave a negative review given the well-documented staffing challenges affecting the NHS, but my interactions with this practice over the past several years have been consistently..

I had a very poor experience when I contacted the practice regarding concerns with my medication. I felt that my worries were not taken seriously or given proper attention. I am concerned that this..

I never usually write reviews, but I feel it’s my responsibility to warn others about my experience with this surgery. From start to finish, the standard of care has been deeply concerning. The..

The new appointment system was straightforward to navigate and I was able to secure a same-day slot. The team members were welcoming and the clinician provided excellent care.

Excellent practice in the local area. The reception team were particularly helpful and welcoming! 😃

Came into the practice without an appointment as my daughter's cough suddenly became much worse. A clinician saw us both very promptly and without delay. They not only examined my daughter but also..

The medical practice represents a valuable resource for the community. The clinical and support staff demonstrate genuine dedication to patient care. The recent enhancements to the appointment..

I honestly consider it my duty to warn others about this place. It says it's outstanding on it's website, but don't be fooled: this rating is from 8 years ago (in 2018), when the Village Health..

I relocated to the village approximately a year ago and initially had a positive impression of this practice. However, my experience has declined since the introduction of the new online booking..

Excellent experience at this busy medical practice. The entire team, including those at the front desk, demonstrated friendliness and helpfulness throughout my visit. Having a publicly listed email..

We registered with this practice in early 2022 following some very difficult experiences at our previous surgery, which led to my husband requiring emergency hospital care due to lack of adequate..

Attended an appointment with my elderly parent today to arrange a consultation with a medical professional. I was informed that a telephone consultation would need to be scheduled first, which I..

Extended waiting period, and the clinician did not adequately address my concerns. I am currently experiencing ongoing discomfort and unable to access further care until I am able to secure another..

Since relocating to the area nearly 2 years ago, I have been satisfied with this practice overall, with only minor reservations about one interaction regarding a family member's care, though that is..

I am very dissatisfied with the standard of care received at this practice, and this represents the second occasion on which we have experienced significant concerns. During an initial appointment,..

I attended the practice on a weekday with my partner who has a neurological condition. They required a blood test that had been requested by their specialist team. Following a wait of approximately..