The Phoenix Practice

I have been attending this practice for a considerable period and have experienced varying levels of service from the reception team. On several occasions, I felt hurried and sensed that my..

There are significant difficulties in obtaining appointments at any time. When slots do become available, they tend to be limited to specific practitioners. The lack of coordination between staff..

The reception team were unhelpful and came across as impolite during my phone call. I felt uncomfortable being asked to explain the reason for my appointment, as I had concerns about privacy. I..

Disappointing and unhelpful - calls are not returned promptly, and I experienced a lengthy wait while on hold before being acknowledged by reception staff. The clinical team also seemed impersonal,..

I am going to be honest and I will give you one piece of advice. I believe this practice is one of the best practices I have ever attended. Most of the clinicians are very professional and nice..

The reception staff member was absolutely wonderful. They demonstrated grace, patience, eloquence and professionalism throughout. While the practice operates using somewhat outdated systems and..

Based on my many years of experience, I can wholeheartedly recommend this practice as an excellent healthcare provider. While all the clinicians under whose care I was were excellent, I particularly..

Poor experience with the reception and customer service provided.

Steer clear of this practice. When calling to arrange an appointment, the reception team came across as unwelcoming and appeared to apply their own procedures inconsistently. If you prioritise..

A satisfactory medical practice with competent healthcare professionals and a commendable team atmosphere.

Whenever I attempt to book an appointment, suitable availability is never offered to me. One member of the reception team comes across as dismissive and appears to lack compassion towards patients...

The healthcare professional demonstrated attentiveness and helpfulness throughout the appointment. Their approach was notably friendly and welcoming. Much appreciated.

Disappointing experience with the waiting time for a response from the practice.

I have been attending this practice for many years. The clinical staff are incredibly kind, helpful and professional, and demonstrate genuine care for their patients. The nursing team is fantastic..

Poor appointment availability. The team are pleasant and welcoming, though the practice appears to be struggling with significant resource constraints.

The team members are genuinely friendly and welcoming. However, I had an experience with one receptionist who greeted me but ended the call right away, despite me having already waited for quite..

My family received good medical support from the practice, in particular from one of the clinicians. Very pleased with the services received!

Called the practice and spoke with a member of staff whose manner I found quite abrupt and dismissive. I felt there was a lack of courtesy and consideration in the interaction. I was very..

Excellent family medical practice with outstanding care provided by the clinical team, who have consistently looked after me and my family well. The only drawback is that the reception staff can..

Postponing a specialist referral in the oncology field despite having received all necessary documentation and supporting reports.