Aldergate Medical Practice

Receptionist said sho was only there for same day appointments so told me to go online where my problem would be reviewed in approx 2 weeks to decide when I would be allowed to see a clinician!!!!!!..

I attempted to book an appointment by calling at 8am but encountered significant difficulty reaching the practice. After numerous attempts, I was eventually told that no same-day slots were..

Outstanding and most supportive

I found this experience to be quite frustrating. I arranged an appointment through the non-emergency services and was given a time slot in the afternoon. I was expecting to receive a call from the..

Frustrated with the experience of calling to check on medication availability for ongoing pain management. Each time I ring, regardless of how courteous I am, I feel dismissed and unwelcome. The..

The phone support I received was disappointing as I was directed to access services online. I don't have a computer and am not comfortable using internet services on my mobile device. Growing up,..

I rang this afternoon and was pleasantly surprised to learn that a same-day appointment slot had become available shortly after. I was able to attend. The service was excellent. The clinician I saw..

The claim of being a safe practice does not align with my experience. Following a surgical procedure on my arm, I attended an appointment ten days later for stitch removal. However, not all stitches..

Poor service overall. Difficulty obtaining appointments when needed. Felt dismissed when trying to access care. Severe shortage of available appointment slots. Reception staff interactions were..

I have been a patient at this practice for many years. In the past, the service was acceptable, though nothing exceptional. However, the quality has declined significantly. There appears to be a..

The leadership team at the practice demonstrates exceptional quality. Their capabilities are truly impressive. The practice manages a substantial patient population, which undoubtedly presents..

I have been attending this surgery for nearly five decades, and on the whole my experience has been very positive. I recently had two appointments with a clinician who I believe is an excellent..

The receptionist provided excellent assistance by helping me complete the necessary paperwork, which made the process far less stressful. I was very grateful for their support and kindness.

Exceptional standard of patient care provided throughout my visits. Highly recommended practice. 10/10 The clinical and nursing staff members are all remarkably kind and attentive, making this an..

I attempted to book an appointment on two consecutive days, both times calling from 8.00am. Despite trying from two different phones, I was unable to connect until after 8.25 on each occasion, only..

The online appointment request form requires completion, but submissions appear to go unaddressed, making the entire booking process feel futile and ineffective.

I did have to wait about a week for a routine appointment. In hindsight, I perhaps should have sought care at the hospital instead. However, the healthcare professional I saw today was wonderfully..

I previously had positive regard for this practice due to their patient-focused approach, however the service has noticeably declined in recent times. Accessing appointments has become increasingly..

I have been attending this practice for more than three decades. While securing appointments can occasionally present challenges, I have found that submitting requests through the online system..

The service provided fell significantly short of expectations across all areas. While there is much that could be said regarding the unhelpful demeanor of staff members, the unsatisfactory approach..