William Brown Medical Centre

I was unaware that there would be a charge for accompanying an elderly relative to a medical appointment. Despite the visit lasting only half an hour, I received a substantial fine. I found this to..

Paperwork has gone missing on multiple occasions, resulting in lengthy waiting periods before being informed of the loss, and incorrect information was provided to a third party. Obtaining..

Everything went smoothly, with a welcoming and friendly greeting upon arrival.

I called early in the morning regarding my child experiencing some discomfort and was informed that someone would contact me later that day. Based on previous experiences, I had concerns about..

This would have been a zero star review if possible. I received a text message prompting me to contact the practice and arrange an appointment regarding hospital results. I called the surgery..

The service I received was extremely disappointing. I was given misleading information during a phone call and instructed to collect medication at a later time, but when I arrived, the medication..

I arrived at the surgery and missed the turning from the main road. I had to let another vehicle through, and the driver responded with aggressive language before pulling into the car park. It..

Attended the local health centre on two occasions within a week, but found the visits to be unproductive. After contacting the wider healthcare service, the matter was resolved promptly and with..

The staff members are consistently polite and helpful, though I have concerns about the triage process. My phone recently ran out of battery, and when I listened to the voicemail message, it was..

Could not fault the service or any of the staff in any way as they went above and beyond for me. I was seen on time on both occasions and it is a shame that more places could not be as good as this..

The pharmacy team deserve recognition for their efficient service and attentive care. I was attended to promptly and my requirements were fully addressed. The staff demonstrated kindness,..

Every time I attend an appointment, I find myself waiting at least half an hour beyond my scheduled time, and this occurs consistently which is frustrating, particularly when you have other..

Attempted to book an appointment with my usual healthcare provider. I was informed that a triage call would be arranged. The call came through at midday, and since it turned out to be my regular..

I have been attempting to book an appointment since early morning and have not yet been able to get through after multiple attempts. The phone line has been consistently engaged. I am concerned..

The service provided was disappointing, with significant difficulties in reaching the practice by telephone.

The phone system and appointment booking process at this practice are unnecessarily complicated and difficult to navigate. The service has noticeably declined since the recent change in ownership.

I found it frustrating to attempt accessing an appointment with a healthcare professional regarding my concern. On multiple occasions, I felt the reception staff were unhelpful and seemed uncertain..

The service feels disorganised as promised callback appointments don't materialise, and when contact is made it's often with a nurse practitioner rather than a doctor. I had my blood pressure..

Frustrating new system. Multiple unsuccessful attempts to reach the practice between 8.30 and 10am. Upon finally connecting after extended hold music, I was informed that a new process requires..

My medication dosage was adjusted, but I was unable to reach anyone to confirm whether my repeat prescription had been processed. This resulted in another week without my medication. I was extremely..