The Willows Medical Practice

The reception team members have consistently demonstrated a helpful and supportive approach.

The care provided to a family member over an extended period fell short of expectations. There was a lack of attention to their needs and insufficient coordination of support services for an older..

Not the ideal location for minor surgical procedures, but I had a wonderful experience overall. The team members were courteous and welcoming throughout, and after my procedure I was able to head..

I waited in a queue for 10 minutes while being second in line throughout that entire period, which suggests there may be an issue with how calls are being handled. Additionally, prescription-related..

I would not recommend this practice.

I recently had a small skin lesion removed at the practice. The clinical staff members who assisted were excellent and helped me feel comfortable throughout the procedure. Their knowledge and..

My time at the minor surgery clinic was thoroughly enjoyable throughout. From the moment I arrived, the calming atmosphere with gentle background music helped me feel relaxed, and this continued..

The team here was welcoming and approachable!

I've recently joined the practice and don't have much to comment on yet. However, the reception team have been absolutely wonderful! I've had the opportunity to speak with them several times, both..

If you are here for a minor surgical procedure, there is no need to feel anxious! The clinical team were absolutely wonderful! This represents the finest medical care I have ever experienced,..

I was satisfied with the care provided by several clinicians over the years, but I have been removed from the practice register because I now reside slightly outside the practice's catchment area. I..

I attended an appointment regarding back pain that was significantly affecting my mobility. The clinician made a comment suggesting that if I could manage getting in and out of a car, there was..

This practice has not met my expectations. I had a disappointing experience with both the clinical staff and the reception team.

Outstanding specialist medical care, the majority of the team members are excellent (there's usually one person who might be having an off day), but the specialists, nursing staff and senior..

The reception staff member who wears a headscarf is consistently helpful and efficient, always ready to address any questions promptly. I'm pleased with how queries are handled at the desk. This is..

The clinician seemed dismissive of my concerns and came across as quite abrupt. I didn't feel welcomed or at ease during the visit. I was already anxious about attending the appointment, and this..

The automatic doors are a nice feature. However, the experience inside was marred by lengthy wait times, an unwelcoming atmosphere, and a lack of understanding from staff.

I have consistently enjoyed my visits to this practice. The clinical staff demonstrate genuine kindness and patience, making a real effort to address your concerns thoroughly. The front desk team..

Underwent a minor surgical procedure a few weeks back. The care provided was excellent and the service was outstanding. Would highly recommend to others.

I have only been registered at this practice for a few months and have found all the staff members I have dealt with to be extremely helpful and professional. The reception team has always been..