Cumberland House Surgery

Absolutely diabolical, with hardly any communication between the practice and patients. One staff member says one thing while another says something completely different. There is no point in..

This practice has significant organisational issues. Important documents and referrals go missing, and correspondence fails to be dispatched. Attempting to contact the surgery by telephone proves..

Disappointing experience, as I don't tend to ask for much. I'm not a demanding patient - I have a repeat prescription that I've been receiving monthly for a couple of years now. I should be able to..

I find it surprising to see such a low rating for this practice. In my view, this surgery stands out significantly among local providers. The approach taken during the pandemic, particularly..

I have been a patient at this practice for 18 months but have not had the opportunity to meet with my assigned clinician. When I subsequently saw another clinician, I also did not establish a prior..

I have been awaiting a medical report to be sent to an insurance provider for nearly six weeks. Initially, the practice declined to prepare the report without payment from the insurance company, and..

I have been attempting to reach the surgery for several days without success, so I had to visit in person with my daughter. When I eventually secured an appointment, I found the consultation to be..

I contacted the surgery to arrange an appointment as I was experiencing severe throat pain. I was initially advised to visit a pharmacy to obtain antibiotics for a three-day course. However, when I..

I would rate this experience far below satisfactory if possible. I arrived five minutes late to my appointment due to traffic delays and was informed that I would need to reschedule. For the..

Unfortunately I had to visit the surgery today. After numerous attempts to make contact over an extended period during morning hours, I was unable to reach the reception team to discuss my health..

I registered at this practice in October 2017 when I relocated to the area. Looking back, it was a decision I came to regret. My initial appointment was a disappointing experience, as the..

The clinical staff are pleasant, however most of the reception team could improve their approach bar one exception. It is extremely difficult to reach the practice by telephone. When calls are..

There have been ongoing difficulties with obtaining repeat prescriptions, and accessing the practice by telephone proves challenging. The reception team appears to view each doctor appointment they..

The clinical staff have been excellent. However, I have experienced issues on two separate occasions where my prescriptions have gone missing. Fortunately these were not time-sensitive, but I am..

I've attended an appointment at this surgery and it was absolutely fantastic. The clinician I saw was the first healthcare professional here who actually took care of me. I had a skin concern..

Outstanding experience with a welcoming reception team and compassionate family healthcare provision.

I experienced difficulties accessing services at this practice. After spending 40-45 minutes attempting to reach someone by telephone, I was eventually connected with a staff member who suggested I..

Extremely difficult to reach by telephone. You may be discouraged from attending in person to book an appointment, yet this appears to be the only effective way to make contact with the..

I had an extremely frustrating experience with this surgery. It took an enormous number of attempts to reach someone by phone, and when I finally got through, I was directed to an alternative..

Called this morning to request an appointment, underwent a triage assessment and was seen by a clinical practitioner within an hour, receiving a prescription. The service provided was excellent.