Rooley Lane Medical Centre

Excellent practice, I have never experienced any problems with booking appointments, getting my prescriptions, or anything else. The reception team are wonderful and the clinical staff are..

The receptionist appeared inattentive to detail. I arrived and waited for half an hour, only to discover upon returning to the desk that my arrival had not been properly recorded by the earlier..

I have concerns about the reception experience I received. The receptionist's manner was quite unpleasant, and I felt frustrated by what appeared to be gatekeeping of access to medical services. I..

I've been a patient at this practice for almost a year now, and I've found the clinical staff and reception team to be genuinely excellent. I hope the surgery continues to maintain these high..

I feel extremely grateful to have received care from this practice over many decades. All the staff members have consistently looked after my health, not just during times of illness but also by..

The service experience was disappointing with inadequate communication throughout. I have been attempting to obtain a medical document for an extended period without success. On certain occasions,..

I found the staff member's manner to be quite abrupt. Given that I have additional support needs, I do sometimes need clarification on matters, and I simply sought some information regarding my..

I want to share my honest experience with the healthcare professional I have been seeing, who has been an exceptional doctor for me and my family. For over a year, my family and I have been..

The reception team appeared dismissive and inattentive during my visit, seeming more focused on conversation amongst themselves rather than assisting patients. I found it difficult to reach the..

The service provided was unhelpful and discourteous.

The service provided was not satisfactory, with staff appearing unhelpful and frequent changes in practitioners. The practice appears to make numerous errors in their operations.

I consistently experience the healthcare team at this practice as outstanding, compassionate, and genuinely attentive to what patients have to say.

The practice opens at 8am, but within a minute of that time being reached, the queue appears to be over 30 people deep, which seems difficult to understand how that occurs.

Consistently excellent service with courteous and attentive staff who go the extra mile to assist. The clinical team are equally professional and supportive, with no issues to report. Keep up the..

I am relatively new to this practice and have found the experience to be positive. Throughout my visits, I have encountered staff members who have been welcoming, courteous and supportive across all..

The quality of care from the medical team has been inconsistent. During a recent visit, my concerns about my child were not fully addressed and I was reassured that everything was satisfactory...

Inadequate communication and substandard service delivery. Reception staff appeared to lack sufficient knowledge and competence in their roles.

Verify the midday hours of operation and ensure you are not mixing this practice up with the neighbouring medical facility.

The reception staff demonstrated a lack of attentiveness to patient concerns and appeared disengaged during interactions. Their communication style came across as dismissive and unhelpful.

I'm uncertain why there are numerous negative reviews, but since transferring from my previous practice to my current one, I've noticed a substantial improvement in the standard of care I receive...