Court Thorn Surgery

Had a query regarding a family member's medication and I'm grateful to the staff member who was so kind and helpful in resolving the matter. Thank you.

The practice makes a genuine effort to ensure patients have a positive experience, despite the challenging circumstances they currently face.

I contacted the surgery regarding a prescription for my young child and was assured it would be sent to our local pharmacy. However, when we made a significant journey to collect it, the..

Would rate lower if the system permitted it. This practice previously maintained high standards and I had given it top marks in the past. However, my recent encounters have been deeply..

The practice previously provided a high standard of care, but accessing medical consultations has become increasingly difficult, and obtaining face-to-face appointments is now particularly..

In my experience, this clinician displayed an approach that I found unhelpful and lacking in compassion. During a home visit for a minor concern, the conversation took an unexpected direction that I..

The recent triage process felt inefficient and unhelpful. The reception staff member was unable to confirm whether I would hear from a clinician on that particular day. By the time I received a text..

Upon reviewing the feedback for this surgery, I was surprised by the number of negative comments that appeared. However, my own experience has been entirely positive, with consistently courteous and..

We've had a wonderful experience with Court Thorn Surgery during our daughter's early years. Appointments are consistently available when we contact the practice, or we receive useful guidance,..

I had a concern about a matter I wished I'd addressed sooner, and it came up just as I was about to leave for an extended break. I requested an appointment for the next day, anticipating I'd be..

Excellent pharmacy and medical facility. A senior member of the dispensing team who proactively reaches out to patients by telephone to discuss any concerns regarding prescription changes and to..

Both my husband and I would not be here if it had not been for the excellent care and support provided by the medical team at this surgery. Thank you all.

I previously considered this to be an excellent practice, however accessing appointments has become increasingly difficult. Some members of the reception team (though not everyone) appear to make..

I have visited this pharmacy on several occasions for various health matters and appointments. Today I attended for a scheduled injection and experienced a significant wait of around 40 minutes..

Excellent practice with a supportive approach, making me feel genuinely appreciated as a patient.

An excellent surgery with a highly capable team.

The approach taken by the administrative staff requires careful consideration, particularly regarding the quality of interactions during phone calls. There were instances where the tone felt..

I had two interactions with the practice this week. The first was a scheduled appointment where the clinician was extremely helpful and took time to review my overall health. Later in the week I..

A reasonably good practice with supportive clinical staff, though this is somewhat undermined by the manner of some administrative and pharmacy personnel. The front-facing team can come across as..

The medical team and pharmacy personnel provided excellent service.