Railway Medical Group (Station Site)
NH
Nikki H. 2 years ago • From Google
Great
I felt compelled to share my feedback after noticing some critical comments, as my own experience has been quite different. I have been registered at this practice for more than five years. While I don't have any major health concerns, I have needed to consult with or contact a clinician on various occasions. The sole area for improvement (which prevents a five-star rating) is the requirement to ring at 8am to book an appointment. You should expect to wait on the line for a considerable period. When appointments are fully booked, I have been placed on a callback list and have received a call from a clinician within a few hours. When slots are available, I have been given the option of either a telephone or face-to-face consultation (during the pandemic period, telephone appointments were the only option available and proved adequate for my requirements). I find the telephone appointment option valuable in certain situations, as it allows me to avoid taking time off work to visit the premises. The introduction of self-check-in at the practice has enabled reception staff to attend to other duties, and patients no longer experience delays waiting in queues. Repeat medications can be requested via the telephone service or through the NHS app. Every clinician I have seen has been excellent, and all members of staff I have encountered have been courteous and supportive.
drewedmin999 d.