PS

Peter S. 5 months ago • From Google

Rating

Excellent

Helpful staff but frustrating online booking system

The entire team demonstrates genuine helpfulness, spanning clinical and administrative staff alike. The pharmacy service deserves special recognition for providing valuable support during peak periods. However, the online appointment booking system presents significant challenges. The process feels unnecessarily complicated, lengthy, and burdensome, making it difficult to navigate. The system would benefit from streamlining and simplification to improve user experience. From a technical perspective, the design appears inefficient rather than simply user-unfriendly for certain age groups.

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