Eastgate Medical Group

I was on holiday in a coastal area for a month and also in the process of relocating between regions when I unfortunately experienced a serious accident that required a two-week hospital stay. The..

The practice felt rushed and the staff came across as unwelcoming. I ultimately decided to seek private care instead.

I have consistently been satisfied with the care I have received and consider myself fortunate to have access to a medical practice that delivers a good standard of service.

The reception staff did not provide the level of service I expected. There appeared to be a disconnect between the attitude experienced at the front desk and what I would hope the clinical team..

The service and approach at this medical practice were deeply disappointing. Obtaining an appointment required numerous phone calls over several days, which was particularly frustrating when urgent..

Excellent practice with wonderfully friendly and supportive reception team members who are always available, even if there's occasionally a short wait. The clinical staff and pharmacy team are..

Excellent practice. Like most medical facilities, there can occasionally be longer waiting times during busy periods, but I have consistently received good care.

The team demonstrated helpfulness and professionalism despite challenging circumstances, with clinical staff consistently providing comprehensive assessments during appointments.

Unable to reach anyone by telephone despite multiple attempts to contact the practice. When reception staff finally answered, they were unhelpful and unable to provide an appointment. Frustrated..

The medical professionals here are excellent and demonstrate genuine care for their patients. The main issue affecting the experience is the parking situation, which really needs to be addressed by..

The medical professionals and administrative team at this practice are excellent, and while scheduling appointments can occasionally present challenges, the staff make genuine efforts to accommodate..

The clinical team and support staff, including those in administrative and dispensary roles, have consistently demonstrated courtesy and professionalism throughout my interactions with them. They..

Throughout 2021, I found myself needing to visit my GP practice more frequently than usual. Given the challenging circumstances of the global pandemic, I anticipated there might be some delays and a..

All of the staff members I encountered, including those on the telephone, at the front desk, and in the clinical setting, demonstrated kindness, patience, and helpfulness. I am grateful for their..

I've had low iron levels identified over a two-year period. Given my medical history, I was prescribed a high-dose iron supplement, but when I questioned why my levels continued to decline, the..

Called in today to speak with a clinician regarding some chest discomfort I've been experiencing. While not severe, I felt it would be prudent to have it assessed. Unfortunately, I was informed that..

Outstanding surgery with a thoughtful, compassionate and highly professional approach.

The staff displayed unhelpful attitudes, and on several occasions I felt that my medical history was not properly considered. I find visits to this practice very frustrating.

Attended to collect a prescription and was informed by reception staff that it was available at the pharmacy without verifying this information first. Upon visiting the chemist, the prescription was..

We are fortunate to have such a good medical practice in our area. When we needed assistance with a medication matter and required additional supplies before travelling, we spoke with the reception..