Bermondsey Spa Medical Centre

The reception staff provided a positive experience.

I had a wonderful experience at the medical centre. The receptionist was a true ray of light. She greeted me warmly upon arrival, making me feel incredibly welcome. The nursing staff member was..

I was very pleased with the service I received today. I found the appointment booking process straightforward and convenient. My family member has mentioned that they appreciate the helpful approach..

I had one positive and one negative experience at this practice. The reception staff are generally courteous and supportive. During my first visit, I attended with my child and saw a clinician who..

The reception team were quick and efficient. Thank you to the reception supervisor for being so helpful.

The medical professionals and staff at this practice are consistently helpful and supportive. In particular, one clinician demonstrated kindness, compassion, and reassurance when addressing..

My entire visit was excellent! Although this is not my regular practice, I was referred here for an urgent consultation. The reception staff member was exceptionally courteous and supportive, and..

The reception team and clinical staff consistently provide excellent service.

This was an extremely disappointing experience with the NHS. The reception staff member displayed poor communication skills and repeatedly disconnected calls. I found it necessary to contact the..

Attended an appointment in the late morning with our newborn. We received a text message indicating a different time than our original booking, which caused confusion. After arriving, we experienced..

Excellent speed of service combined with a welcoming and approachable team.

Excellent medical practice with a welcoming front desk team!

As a long-standing patient with this practice for many years, I initially had a positive experience. However, following the relocation, the standard of care has declined noticeably, particularly..

The receptionist demonstrated limited knowledge when handling inquiries and appeared unfamiliar with customer service practices. Their approach to managing requests came across as unprofessional,..

I have been a patient at this practice for many years and have consistently found the staff to be supportive and knowledgeable. The front desk team create a warm and friendly atmosphere. The..

The practice staff came across as unwelcoming, and I found it very difficult to secure an appointment when needed. Additionally, I was removed from their patient list.

I was very satisfied with my recent appointment at the practice.

I have never encountered such discourteous and unprofessional conduct from reception staff as I have experienced on multiple occasions. This is not an isolated incident, but rather a pattern of poor..

I am writing to share my disappointing experience with the staff at a local medical practice, particularly regarding a telephone interaction with a staff member. Despite speaking over the phone, I..

The reception team came across as unwelcoming and unhelpful, with a dismissive attitude. Patients in the waiting area were commenting on the inadequate service, reflecting what seemed to be a lack..