Gladstone House Surgery

Update: I previously had a positive experience with this practice, though I had not attended in person. Following my relocation in early 2021, I managed my healthcare needs through telephone..

The reception team are extremely helpful, professional and friendly, always willing to go the extra mile. The clinical staff are also excellent, making this the finest practice I have experienced.

Excellent care once you manage to secure an appointment with a healthcare professional. However, I typically rely on the online consultation service but it seems to have stopped functioning..

Finding it difficult to reach the practice by telephone, with no available slots either currently or further ahead. Experiencing lengthy waits when attending in person at reception, and feeling that..

I wish I could give a lower rating than one star. I have had a very frustrating experience with this surgery on behalf of a family member. When attempting to book appointments, the lines are..

I would rate this much lower if possible. I have been waiting for an extended period and experienced significant difficulty reaching anyone. After numerous attempts, I finally got through, only to..

Fantastic surgery, all the staff are lovely and always very helpful. The clinician here is fantastic and always goes the extra mile! Would 100% recommend to anyone who is looking to join a new..

Cannot find any fault with them. The staff are consistently helpful and make genuine efforts to work with you and provide guidance. Getting appointments can be challenging, though this appears to be..

The only drawback with their service is that when an appointment has been arranged, there is a lack of communication regarding the booking details.

My wife called the dedicated appointments line and waited in the queue for an extended period. After being fifth in line for approximately an hour, she eventually reached first position. She..

I submitted an online consultation on Monday which was straightforward and simple to complete. Within a few hours, a clinician called me to discuss the matter and arranged a face-to-face appointment..

The practice performs well and continues to deliver good service. Throughout the recent challenging period, they have maintained their standards and demonstrated commitment to their work. Their..

Had a follow up appointment recently and was seen by a member of the medical team. It felt like the first time I was genuinely listened to during a consultation. The clinician demonstrated real..

The practice is difficult to reach by telephone.

I have been attempting to arrange a medication review since July. An appointment was eventually scheduled over a month later, but no contact was made to confirm it. The appointment was rescheduled..

I would rate this experience extremely poorly if the system allowed it. Contacting the reception team has proven to be very challenging. On two separate occasions this morning, I reached a high..

Unable to secure appointment slots due to frequent call disconnections, referrals to specialist services experience significant delays, the complaints process is inaccessible through online channels..

Excellent, thank you so much for providing a private and confidential service regarding my family member. They can be quite resistant to advice but thanks to your support they are making progress...

One of the worst medical practices with significant appointment availability issues. The reception staff request detailed information about symptoms in a public setting where privacy is compromised...

The reception team seemed unable to provide assistance, and there appeared to be communication issues among staff members that affected the quality of service received.