Regent Medical Centre

We have been patients at this practice for quite some time and have previously appreciated their willingness to incorporate both conventional and alternative approaches to..

Would give no stars if possible. Unable to secure an appointment with a clinician. My spouse contacted the practice today and was informed of a substantial waiting period for an appointment slot...

The experience was disappointing due to persistent difficulties reaching the reception team. The early morning appointment booking system could benefit from improvement.

The reception team were difficult to reach by phone. I spent an extended period waiting and was informed I was fourth in the queue. The interaction felt dismissive and lacked a personal touch.

Consistently courteous and approachable, with a genuine willingness to assist. This is an excellent medical practice where staff members pay attention to what patients say and make genuine efforts..

I have been waiting for an extended period without receiving the expected referral. The only guidance I received from the administrative team was to consider seeking care elsewhere. The reason..

I have experienced several disappointing interactions with this surgery, including one significant incident that I felt raised concerns at the time. I chose not to pursue the matter further after..

The receptionist at this surgery is exceptionally friendly and helpful, proving to be a valuable member of the team. Thank you for the excellent service provided.

The main difficulty I've encountered at this practice relates to having to re-register myself and one of my children on two separate occasions following house moves. Additionally, I was unable to..

Our family has been attending this practice since 1990, initially when it was located at the previous address. The clinical staff throughout the years have consistently demonstrated attentiveness,..

I would advise against choosing this practice as it is difficult to secure appointments and the telephone lines are frequently unavailable, making it challenging to make contact with them.

I have been attending this medical practice since childhood, and my children have also been patients here. I am now approaching retirement age. The quality of care has noticeably declined since the..

A member of the reception team is an absolute asset to this surgery, professional, courteous, understanding, and goes above and beyond to help. They are an absolute delight to speak to and if they..

I was disappointed to find that a pet was permitted into the consultation area. This seems like a space that ought to be maintained to higher hygiene standards, particularly given that some..

I waited on hold for an extended period and finally reached the front of the queue, only to have the call disconnected. When I called back straight away, I found myself back in the queue again and..

I wish there was no star option for this surgery. I am a healthcare professional myself and would not recommend it to anyone. The reception team does not answer calls consistently throughout the..

The appointment booking process over the phone was remarkably efficient. I completed all the necessary information on the website and submitted supporting documentation, and received a call back..

I have been a patient at this practice for over two decades. While I have not required frequent appointments myself, I gained considerable experience with the service when a family member was also..

Excellent medical professionals who ensure appointments run on schedule, and the reception team are always willing to help with any queries or requests you might have.

The waiting time to get an appointment with the doctor is quite lengthy.