Aldergate Medical Practice

Felt dismissed and not properly understood during my visit. There seemed to be a lack of empathy in the interaction. I experienced what felt like dismissive treatment, which I found deeply..

This practice has declined significantly. I had a scan and was instructed to schedule a follow-up appointment within a fortnight, but I've been unable to secure one. The service used to be reliable,..

Just returned home after receiving both flu and covid vaccinations this morning. The team provided excellent care and support throughout the visit. Many thanks to all involved.

I regret my decision to transfer to a different practice. The medical professionals at my previous surgery were of excellent quality.

I attempted to book an appointment on two consecutive days, both times calling from 8.00am. Despite trying from two different phones, I was unable to connect until after 8.25 on each occasion, only..

I attended my first appointment today and had a thoroughly enjoyable experience. The reception team were exceptionally helpful and made me feel very welcome from the moment I arrived. The healthcare..

I found this surgery to be deeply frustrating. Securing an appointment is extremely difficult, and there appears to be no practical way for employed individuals to make bookings. Since I start work..

The practice staff face considerable demands and have provided valuable support during a challenging family situation involving international medical coordination and end-of-life care arrangements...

I wanted to schedule a routine respiratory health review but was informed I could only proceed by completing an online form or visiting in person to complete a paper form. I was unable to book an..

Outstanding and most supportive

I arrived at 8:09am to find that no walk-in or telephone appointments were available. When I enquired about booking, I was advised to submit a formal complaint if I wished to secure an appointment..

We have been attending this medical practice since it was established and have observed a gradual deterioration in the standard of care provided and the ease of securing appointment slots. Although..

This practice has experienced a noticeable decline in service quality. Previously, I was able to address multiple concerns during appointments without time constraints, but now there seems to be a..

Inefficient appointment scheduling process. I experienced significant delays when attempting to arrange a doctor consultation. However, the practice did offer an alternative by having a nurse assess..

Having been attending this practice throughout my adult life, I find some of the feedback quite surprising. My recent visits have been predominantly positive, from the reception team who recognised..

Frustrated with the experience of calling to check on medication availability for ongoing pain management. Each time I ring, regardless of how courteous I am, I feel dismissed and unwelcome. The..

The service provided fell significantly short of expectations across all areas. While there is much that could be said regarding the unhelpful demeanor of staff members, the unsatisfactory approach..

This experience was deeply disappointing and I intend to escalate my concerns through official channels.

A welcoming and hygienic medical practice that comes highly recommended.

Disappointing experience overall. While the clinical staff are excellent, accessing appointments has become increasingly difficult. The reception team can come across as unhelpful and lacking in..