Hetton Group Centre/Practice

The service provided was very good and helpful, and the clinician I saw was very polite as well.

The practice itself is well-run, however accessing clinical appointments presents significant challenges. On each occasion I've called, I've been informed that no appointments are available. I..

It was a pleasant experience visiting this practice. The atmosphere helped me feel comfortable and relaxed. The team demonstrated both friendliness and professionalism throughout my visit.

It's quite difficult to secure an appointment at this practice.

We understand they have a lot on their plate, but they consistently deliver high-quality care and maintain a friendly demeanor throughout.

Really grateful for the care provided by the clinician I saw. They listened to what I had to say and talked me through the treatment and options with empathy. Thank you.

Working in a large office, I hear colleagues share their experiences with their own medical centres, which makes me even more grateful for ours. I do have some ongoing health matters and have..

Have just moved to the area and this is our new GP. So far I've been really impressed with the care, efficiency and speed at the practice. Special thanks to the clinical team and reception staff...

I recently relocated to the area and switched to this practice. I had some blood work carried out here recently and was attended to promptly. The staff member who assisted me was warm, cheerful and..

I was experiencing significant shoulder pain and submitted an online consultation, only to be informed that I would need to attend an in-person appointment. When I contacted the surgery to discuss..

I had a very negative experience at this practice and was relieved to change surgeries when I relocated. The reception team came across as unwelcoming and appeared to lack understanding when dealing..

I have had nothing but positive experiences with this surgery. The receptionists are consistently helpful and friendly, providing guidance when needed and arranging appointments promptly. I've used..

I'm very concerned about what's happening here. I've been managing a mental health condition and ran out of my prescribed medication approximately a week ago. When I contacted the practice, I was..

Friendly front desk staff. Minimal waiting time.

I felt the clinical team did not demonstrate adequate care. I requested to see a particular clinician on multiple occasions but was not accommodated. I was discharged from a specialist community..

I would not recommend this practice. The staff members were dismissive and did not appear to engage properly with patient concerns. The overall standard of care fell short of expectations.

Consistently demonstrated helpfulness and a compassionate approach.

I have consistently found it straightforward to arrange appointments through the online system without any difficulties.

I no longer rate this practice highly. There was one particular clinician who has since retired and was excellent, but the other staff members appear to have been hired simply because the practice..

Terrible experience, I'm having difficulty booking an appointment. I'm considering switching to a different practice.