King Street Medical Centre

Registered with the practice approximately four weeks ago and my medication was dispensed two weeks after registration. I subsequently lost my medication and contacted the surgery on two separate..

Disappointing experience overall, with a noticeable lack of urgency in addressing concerns. The practice appears to struggle with administrative processes and efficiency.

Communication through email appears to be challenging, as responses are not consistently received. The practice seems to operate with delays built into most processes. Phone wait times are lengthy,..

Regarding my young child, the practice has been excellent at arranging prompt appointments. When I've messaged requesting one, they typically respond via call or text within a short timeframe with..

Thank you to the reception staff today for assisting with the ongoing matters concerning my family member - these issues have persisted for some time and I cannot express enough gratitude for the..

This is a follow-up to a previous review submitted last September. I have attended the practice several times since then and have continued to receive excellent care with no issues encountered with..

Unable to obtain an appointment with a doctor. Clinical staff did not provide adequate explanation of their actions. I subsequently required emergency department care due to a delay in commencing..

The telephone reception team came across as dismissive and unhelpful during my interaction. They seemed to overstep their role and presented themselves with an air of authority that felt..

The team members are approachable and helpful when contact can be established. However, I dispute the claim on their website regarding improvements to telephone accessibility. Previously, there were..

I feel that the management and operations of this practice warrant closer examination regarding their adherence to professional standards. I would also encourage patients registered here to raise..

I have consistently had positive experiences at this practice, with the medical staff always demonstrating a willingness to provide assistance to both myself and my family members.

The service has deteriorated significantly following recent changes. Staff interactions have felt unhelpful and dismissive, with a tendency to redirect patients elsewhere rather than provide direct..

I had a very negative experience during a recent visit. I became unwell while at the surgery, experiencing dizziness and trembling. It felt like a considerable amount of time passed before I was..

Similar to other feedback, the reception team can be difficult to work with and lacks courtesy. I encountered one staff member who was pleasant, organised and supportive; regrettably I failed to..

Former patient at Chestnuts surgery, where the practice previously operated smoothly and efficiently. I am disappointed with how the service has changed, having waited over an hour on hold through..

I called at 8am and had to wait around 20 minutes, which I felt was quite reasonable given current circumstances. I was able to get an appointment that same day. Some tests were carried out and the..

The care provided fell short of expectations, particularly regarding consideration for an elderly patient's preferences. There were concerns about how medications were being managed and the overall..

I recently attended an appointment and was impressed by how thorough and professional the healthcare provider was during the consultation. Everything was explained to me in considerable detail and..

Struggling to navigate their digital appointment system

I have never experienced a medical practice where the standard appointment booking process is unavailable. The sole method of accessing care involves submitting a form for clinical review, after..