Bensham Family Practice

We have consistently been very satisfied with the care and continuous treatment provided by the entire team. We have no complaints whatsoever and would always strongly recommend this practice to..

Excellent surgery with good availability for same-day appointments. The clinical team has consistently demonstrated thoroughness during consultations and has been proactive in arranging appropriate..

Switching to this practice several years ago was one of the best decisions I made. The team here is outstanding, demonstrating genuine compassion and excellent organisational skills. I consistently..

I was taken aback by the lack of action regarding this practice. Changes are clearly needed here. The service fell short in terms of professionalism and compassionate care.

Excellent GP practice with a very responsive approach, and the reception staff are consistently friendly and welcoming. A significant improvement compared to my previous surgery!

A solid NHS family practice situated conveniently across from another local group practice. There is adequate off-street parking provision available.

This has been the worst practice I have attended. I have found the clinical staff to be extremely incompetent, as appointments are not always with a doctor and sometimes with a nurse, which I find..

Excellent service with a friendly and supportive team. The clinician I saw was very competent and efficient, managing to resolve matters promptly. They took time to listen to my concerns and..

I am very pleased with this practice. The entire team has been consistently kind and supportive, and I appreciate how straightforward it is to arrange appointments, whether I choose to book ahead or..

The reception team's phone manner could be improved, as interactions often feel dismissive and lack engagement. Responses tend to be brief and delivered without much enthusiasm or consideration for..

The telephone lines are difficult to reach. It appears there may be insufficient staffing at reception. I would recommend considering an alternative practice.

I have used this service infrequently previously, but following a recent medical procedure, I have experienced the reception team to be lacking in compassion, unhelpful, and appearing to have..

The phone service was disappointing. When I called, the staff member provided incorrect directions and seemed uncertain about how to assist me.

This practice seems to improve when you contact them about repeat medications, though there appears to be confusion on their records about whether you have previously been prescribed these tablets.

Outstanding service and support!

Verbal communication and manners at the front desk could be improved, though some of the clinical staff members have been excellent and provided good care.

Excellent service. The reception team answered promptly and provided helpful and courteous assistance. An appointment with a clinician was available the same day. I felt heard and well cared for...