Stanley Medical Group

Thank you to the wonderful reception team. I'm sorry I didn't catch your name, but you were incredibly helpful when our transport was running behind schedule and you assisted us in arranging our..

One of the stronger practices around, in my opinion. They've consistently demonstrated efficiency, organisation and a proactive approach. I haven't found reason to lodge any complaints, which is..

I had to wait several weeks to get an appointment. When the clinician called me, there seemed to be a hearing issue during the conversation, and the call was ended without being rescheduled. I then..

The medical staff were pleasant and approachable, and I have not experienced any issues during my visits.

The practice is difficult to access, with appointment availability being extremely limited and infrequent. The overall experience has been frustrating due to the lengthy wait times involved in..

It's always straightforward to arrange an appointment, and there are never any obstacles in the way. The medical team consistently goes the extra mile to provide assistance. Thank you for being..

Disappointing experience overall. I felt the clinical care was not adequate. I was prescribed medication for a suspected condition while breastfeeding, but when I followed up a week later, the front..

I cannot express enough gratitude for how quickly the team responded when I needed assistance. I am truly appreciative of the telephone consultation I received, during which medication was..

Attempting to reach someone at this practice is extremely difficult and frustrating. I have never experienced such poor accessibility before.

I appreciate the regular contact and updates that were provided following my recent hospital appointments.

Excellent healthcare professionals and team members

The NHS is amazing and the staff that work in it are incredible...but it's extremely clear the professional standards of this practice are very low. There were instances where prescriptions..

Excellent surgery. The staff demonstrated helpfulness, expertise, and a welcoming approach without any sense of judgment.

I had an interaction with a receptionist who adopted a condescending tone throughout our conversation, speaking to me in a manner that felt infantilising. The customer service approach requires..

Unable to reach the practice despite multiple attempts over several days. The phone line either goes unanswered or plays through lengthy recorded information before disconnecting without allowing..

I would like to express my gratitude to the team at this practice for the attentive care I received when I came in seeking assistance. The registration process was handled promptly, and I was seen..

Excellent service with a caring team. I have been a patient at this practice for many years since childhood and cannot recommend it highly enough.

I recently had a consultation with a member of the medical team who provided excellent care. I'm very grateful for their support.

My partner, who has a cognitive disability, experienced severe headaches and attempted to contact the practice by phone. The call went unanswered for an extended period with no automated messaging..

Difficult to reach by telephone, as the line is frequently engaged or calls fail to connect. However, when contact is successfully established, the reception staff are helpful and friendly.