York Medical Group at Acomb

I have serious concerns that the leadership of this medical practice may be working towards commercialising this NHS service.

Following multiple weeks of submitting various online requests about several vaccinations, I was informed that this practice no longer provides basic vaccinations for secondary school age children...

I have significant anxiety around medical appointments and I finally made the decision to call today after putting it off for quite some time. The receptionist who assisted me was remarkably..

The telephone lines are difficult to reach. Even when calling early, wait times are extremely lengthy. The service experience has been disappointing.

Disappointing experience with the level of assistance provided by the front desk staff.

If you prefer to speak with someone when you call, you may want to consider an alternative practice. This approach does appear to ease the workload for clinical staff, though it does make securing..

Disappointing visit with unhelpful staff interactions, frustrating automated phone systems, and difficulty securing appointment slots.

The reception team provided good service, and the clinician I saw was also helpful and professional.

I find it extremely difficult to secure an appointment at this practice. Every time I attempt to book, I am turned away with various reasons given for why a consultation cannot be arranged. The..

The receptionist was unhelpful and the service was disappointing.

Excellent medical practice with outstanding clinical staff. Appointments are readily available and easy to obtain.

Extremely disappointing medical practice. The reception staff attempt to provide medical assessments during telephone calls. The appointment waiting times are unacceptable and have been problematic..

I have been a patient at this practice for approximately 19 years following a house move. Over the past year, while experiencing significant health challenges, I have received excellent care..

When my husband received his diagnosis, all of the medical professionals at the practice demonstrated genuine commitment to supporting his recovery and wellbeing. I'm very grateful for their..

I found the experience at this practice to be deeply frustrating and disappointing. I struggled to secure an appointment, connect with clinical staff, or reach anyone who could assist me. It's..

Extremely disappointing experience. The phone lines are consistently unavailable. Appointment availability appears to be non-existent and the reception staff interaction was quite unpleasant. I have..

There was a significant delay of several months before receiving a response. The only communication provided was a brief telephone discussion, during which I was advised that the affected joint was..

My parent is registered with this practice. Over recent months, he has experienced considerable difficulties. He is now navigating the social care system, which he feels assesses charges unfairly..

Getting through on the phone can be challenging, and when contact is made, the information provided hasn't always been consistent with what I've experienced. I was advised by reception to provide a..

Excellent experience overall, with every member of the team demonstrating genuine warmth and willingness to assist.